DNP Imagingcomm America Corporation


If your DNP IAM Printer is beyond its limited warranty period (out-of-warranty) or not covered by one of our Extended Warranty or Advance Exchange service plans and it needs to be serviced, DNP IAM's depot repair facility in the USA will be pleased to repair it on a flat fee basis.

Questions or Concerns may be addressed to DNP Customer Support at 1-800-814-4672. You can also E-mail:

Thermal Print Head Limitation and Warranty Period

The warranty period begins on the date of purchase by Customer of this Printer as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and Canada.

Printer Model
Warranty Period
The earlier of 1 Year or 60,000 prints (4″ x 6″)

The earlier of 1 Year or 30,000 prints (4″ x 6″)

The earlier of 1 Year or 15,000 prints (8″ x 10″)

Flat Fee Repair Levels and Pricing

Level I
FF1 | General tune-up | No repair problem found

Level II
FF2 | Repair | No thermal print head replacement

Level III
FF3 | Repair | Yes, thermal print head replacement