Why the DNP Extended Service Plan?
You'll get the security of knowing your new equipment will retain its high quality with this 3-year coverage plan*.
Convenient Repairs
Printer repairs are performed by DNP Service or a DNP AM Authorized Technician and coverage begins on the day the product is purchased.
Customer Service
Whenever you need us, just call DNP Technical Support at
1-855-367-7604 toll free, Monday thru Friday, 9 am - 6 pm (EST) with your plan number. CustomerCare@dnp.imgcomm.com.
No Repair Bills
Eliminate out-of-pocket repair expenses for all covered repairs. Extended Service guarantees to pay 100% of covered parts and labor (beyond the DNP IAM manufacturer's limited warranty) for the life of your Extended Service Contract.•• Plus, we'll always use DNP IAM Service or a DNP IAM Authorized Service Provider***, genuine DNP IAM parts
and DNP IAM quality standards.
*Limitations apply.
**The use of DNP Service or a DNP Authorized Technician for your repair is solely at
DNP's discretion.
*** Actual plan term may be shorter as it begins on the dote the product is purchased .
Registration Options
You must register your ESP online at dnpphoto.com/en-us/Support/ESP/ESP-Registration. Be sure to have a PDF or .jpg of your invoice to upload on the online registration page.
Important: Registration must be complete before service can be Initiated under this plan. Please register Immediately to prevent any potential delays with service delivery.
Print Head Warranty Limits
- When purchasing a 3-Year ESP, the thermal print head warranty limits are extended to twice the standard manufacturer’s warranty.
QW410
The earlier of 3 Years or 60,000 prints (4″ x 6″)
DS-RX1HS
The earlier of 3 Years or 60,000 prints (4″ x 6″)
- Stand-alone printer plans sold prior to ESP launch are grandfathered.
- No additional “old” plans can be sold.
- End user pays inbound freight and DNP pays for outbound ground freight.